The following is my Terms & Conditions for all pet portrait commissions.

Among other things it covers booking fee payments, my cancellation policy, changes to portraits and my policy relating to damages in transit.

 

Booking Fee Paid

when starting a commission. A booking fee is required to reserve a space on my waiting list. A 25% fee is required from the date of making your booking. You have a 7 day cooling off period in which you may cancel your order and receive your booking fee back in full. However after this date refer to cancellations terms below.

 

Cancellation before Starting Your Portrait

If for any reason a client needs to cancel their portrait, they must let me know as soon as possible. If I have not started the 25% booking fee will be refunded in full.

 

Cancellation after Starting Work on Your Portrait

If I have already started working on your commission and you decide to cancel. The booking fee is non refundable and covers the cost of any materials used and the time spent on your portrait .

 

Changes to a Portrait

I will send regular work in progress photos and if there are any changes that need to be made I can easily make them at these stages of the work. Once the portrait is finished it is harder to amend any major changes, so please feel free to let me know of any changes at all you want made during the work in progress stage. 

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Damage in Transit

My portraits are packed extremely well in high standard packaging and shipped globally. In the unlikely event that the portrait is damaged in transit the client must send me photos of the packaging by email immediately and I will do my best to make claims for damages with the courier. As soon as the claim has been processed and the courier has paid compensation we can discuss a replacement portrait.

 

Gift Certificates

My Pet Portrait Gift Certificates are non-refundable and do not have an expiry date. However the price is valid for One year from the purchase date. If a client contacts me after one year and my prices have gone up there will be a charge for the price difference.